马莎百货是英国高街零售商已享誉市场的优质产品，包括服装、家居饰品、鞋帽、食品药品、美容产品和金融服务（哈里森，2002）。在全球不同地区拥有1000多家门店和超过76000名员工。该组织处理的业务量可以判断的事实，大约1500万名购物者在世界各地的访问每周在世界各地不同地区的并购店。M＆S的名字一直排在最知名的品牌在全国的品牌在市场上享有很高的品牌资产（Marks & Spencer，2010）。然而，随着时间的组织领导是由不同的厂商不仅提供产品比并购更好的挑战的通道，通过卓越的战略管理过程组织越来越多的M＆S的市场份额（bizcovering，2009）。虽然，原因有可能是由于M&S唐宁销售品种，在世界不同地区的盈利能力和不同的商店关闭，事实上，HR的过失就是这样的一个主要原因（澳大利亚血清性肝炎，2012）。由于英国人口结构的变化以及世界的其他部分，专业机构越来越难以获得实践技能人才所需的能力和经验，擅长组织实现其使命的实现，然而不同于其他组织玛莎未能意识到在企业的使命和其他长期目标的实现人才起着重要的作用（Mellahi et al.，2002）。这导致了人才流失的严重损失，在市场占有率方面的翻译非常高.。
Marks & Spencer is British high street retailer that has been renowned for marketing high quality products that include clothing, home accessories, footwear, food products pharmaceuticals, beauty products and financial services (Harrison, 2002). M&S has more than 1000 stores and more than 76,000 employees in different parts of the world. The business volume that the organization handled could be judge from the fact that around 15 million shoppers in different parts of the world visit M&S's stores in different parts of the world on weekly basis. The M&S name has been ranked as on the best known brand in the country as the brand enjoy a very high brand equity in the market (Marks & Spencer, 2010).
However, with the passage of time the organization leadership has been challenged by different firms who are not only offering better products than M&S, through superior strategic management process such organizations are increasingly gaining M&S's market share (Bizcovering, 2009). Although, there are varieties of reason that could be attributed to M&S's downing sales, profitability and closure of different stores in different parts of the world, the fact is that the negligence of the HR is one such prime reasons (Aush, 2012). Due to demographic changes in UK as well as other parts of the world, professional organizations are increasingly finding it difficult to get hands-on on skilled human talents who have the desired abilities and experience to excel the organizations towards the realization of its mission, however unlike other organizations M&S has failed to realize the significant role that the human talent play in the accomplishment of firm's mission and other long-term goals (Mellahi et al., 2002). This has been resulting in crucial loss of the human talent that has been translating very high in terms of market share.